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The staff at the emergency response service centre will find out from you what type of help you need and send the appropriate emergency services personnel to your home. If they receive a distress call from your device but cannot communicate with you for some reason they would send help to your home right away. These devices are monitored 24 hours a day; seven days a week so there is always someone available to help you if needed. They can also contact a relative or neighbor to come over to your house if you request it.

The staff at the emergency response service centers in Nova Scotia all receive comprehensive training so that they are prepared to handle any kind of emergencies. If they are alerted to a problem at your home they will go through a few questions with you to ascertain what has happened. You can even set up a set of instructions for the emergency response service staff to follow if and when you have activated your emergency device. These instructions could include calling a specific doctor or one of your relatives.